78. Does the customer expect you to close?
"You know the value of intelligent, dramatic, forceful, suggestive closing when you feel in your heart you are rendering a great service by helping the buyer to decide something for the buyer's own good. The customer expects it."
The professional KNOWS that it never pays to leave business on the table. You know that to permit the buyer to defer the close, is to leave the sale open for a competitor to come in and harvest the crop that you worked so hard to grow.
The sales person who has polished the technique of closing to professional brilliance knows the fundamental difference between so-called "high pressure" selling and "low pressure". You know the value of intelligent, dramatic, forceful, suggestive closing when you feel in your heart you are rendering a great service by helping the buyer to decide something for the buyer's own good.
You are in a stronger position because you have the advantage of working with an organized plan and objective. After all, every sale is a contest, starting with two strikes on the buyer, because you have the advantage of working with an organized plan and an objective toward which you are steering him or her. The buyer is in the weak position of a follower on the defensive.
The professional has learned by sad experience that failure to close, to permit the decision to be deferred lets the prospect get cold, when they might have been sold by the application of a quiet, smooth-running, graceful closing technique ...
The buyer expects you to close. How do you go about it to polish the close you are now using? The first step is to get a better understanding of what takes place in the mind of the buyer during the closing moments. Since calling on this account you have been developing an IDEA. You have been supporting this IDEA with your sales points, the effect of your personality, the appeal of your products or service, the price, the terms.
This is the time to GIVE HIM OR HER A DELICATE, SUGGESTIVE PUSH toward the order. You have taken him to "a future place" on the magic carpet of imaginary possession, you've held him there with convincing proof. You have answered the last objection. It is time to do what the buyer expects you to do.
After you ask for the order, sliently say to yourself "today's the day!" And your expectations about making the sale and closing the customer will increase.
Here's the story behind the three prowerful words.
On October 6, 1622, a heavily loaded ship belonging to King Philip IV's fleet struck a reef in a sever storm near the Florida Keys. Nearly 300 people lost their lives, and tons of gold, silver, and other precious cargo went to the bottom of the ocean floor.
Finding sunken treasure had been the life long dream of Mel Fisher. And this treasure from the sunken Spanish ship, Nuestra Senora de Atocha, was the one he wanted to find. To secure financing for his venture Mel had to look into the eyes of doubtful investors and persuade them to believe as he believed - that he and his crew could find the sunken treasure.
Every day for SEVENTEEN YEARS Mel would be on the phone to his investors as well as convincing his crew to keep believing in him and the remote possibility that they would find the sunken treasure. Every day he would say the same thing to his investors and to his crew: "Today's the day." "Today's the day."
For seventeen years he did this while his crew criss-crossed the search area, studying the charts, consulting 16th century information and logs, trying one thing and then another, changing strategies as needed and gathering what little knowledge they could from their hundreds and hundreds of ocean-bottom explorations. It was frustrating, discouraging and nearly impossible to get accurate information. But, again and again, day after day, Mel would be on the phone to his investors or encouraging his crew that "Today's the day."
Then, one morning, after all those years of searching and learning and heartbreak, after all those years of begging for funds and pleading with people to believe in his "outrageous" dream, the words came back from the boat: TODAY'S THE DAY!! TODAY IS THE DAY! WE FOUND IT! WE FOUND IT!! IT'S ALL THERE!!!
This incredible story of persistence is one that can inspire us all. Those three words are what you, an independent business owner and/or sales person, believe. Those three words are what keep you going. Today's the day!. Today's the day I get the order!