Bob Oros, CSP

Who was America’s first self made millionaire?

Despite being born into a poor family and only receiving two years of formal schooling, Ben Franklin became a successful printer, scientist, musician, author and one of the founding fathers of the United States.  Ben Franklin is considered to have been one of the most persuasive and successful people in the history of the United States.  A very skilled sales person, marketer, negotiator and copywriter.  Skills that every business owner, professional person, manager and marketer should have.

In the year 1723, Ben Franklin, at the age of seventeen, arrived in Philadelphia without a penny to his name.  At age 42, he retired, wealthy, the first self made millionaire in the country. Few people, before or since have ever been as successful as Benjamin Franklin. He gave credit for his many inventions and business successes to his system for self improvement he created when he was 20 years old.

The key to Franklin’s success was his drive to constantly improve himself and accomplish his ambitions. In 1726, at the age of 20, Ben Franklin set his loftiest goal: the attainment of moral perfection.

“I conceived the bold and arduous project of arriving at moral perfection. I wished to live without committing any fault at any time; I would conquer all that either natural inclination, custom, or company might lead me into.”

In order to accomplish his goal, Franklin developed and committed himself to a personal improvement program that consisted of mastering 13 principles. "Each of them should be practiced in order, for a week at a time, so that all of them become a habit in your life."

In order to keep track of his adherence to these principles, Franklin carried around a book of 13 charts. The charts consisted of a column for each day of the week and 13 rows marked with the first letter of his 13 virtues. Franklin evaluated himself at the end of each day. He placed a dot next to each principle he had violated. The goal was to minimize the number of marks, thus indicating a “clean” life free of vice.

Franklin would especially focus on one principle each week by placing that virtue at the top that week’s chart and including a “short precept or affirmation” to explain its meaning.  After 13 weeks he had moved through all 13 principles and would then start the process over again.

When Franklin first started out on his program he found himself putting marks in the book more than he wanted to. But as time went by, he saw the marks diminish and saw the progress he was making.

“By using this system I was much better at what I did and a more successful man than I otherwise should have been if I had not attempted it.”

When he was seventy-nine years old, Benjamin Franklin wrote more about this idea than anything else that ever happened to him in his entire life.   He felt that he owed all his success and happiness to this one thing.  Franklin wrote: “I hope, therefore, that some of my descendants may follow the example and reap the benefit.”

The Ben Franklin Sales Institute’s Master Sales Course, written and created by Bob Oros along with hundreds of contributing sales people, has adopted Franklin's method and applied it to becoming a highly successful and highly skilled sales person.  Since success is developed by performing small and seemingly insignificant acts, you can use this method by reading and putting into practice the 13 skills that will guarantee your success in sales with scientific certainty.

Following in the footsteps of Ben Franklin, the Ben Franklin Sales Institute has adopted not only his 13 week self development program, but also his “Junto” meetings.

The “Junto” was a club established in 1727 by Benjamin Franklin for mutual improvement. Its purpose was to discuss questions and to exchange knowledge of business affairs.

Franklin describes the formation and purpose of the "Junto" in his autobiography:  “In the autumn of 1727 I had formed most of my ingenious acquaintance into a club of mutual improvement, which we called the Junto. The rules that I drew up required that every member, in his turn, should produce one or more queries on any point of Morals, Politics, or Natural Philosophy, to be discussed by the company; and once in three months produce and read an essay of his own writing, on any subject he pleased.”

The Junto's meetings were organized around a series of questions that Franklin devised, covering a range of intellectual, personal, business, and community topics. These questions were used as a springboard for discussion and community action.  Fifteen members of the Society would sign the Declaration of Independence in 1776.

That is why we recommend that you not only continue to go through the course again and again until you feel you have mastered all 13 selling principles and 90 selling techniques found in the complete course, but also to find like minded colleagues and recruit them as members for your “Junto” sales meetings.

Before I share with you 7 of the 13 selling principles, I would like to invite you become part of this powerful program for advancing your personal selling skills. Please contact me for more details or follow the link at the bottom of the page. 

Seven of the Thirteen Skills

It took over 7 years to discover the original 13 topics that would have a powerful impact on the sales of anyone who implemented them.  Interviews with 507 professional purchasing managers and 3,759 independent business operators were conducted to discover how they made their buying decisions and what they liked or disliked about the sales people who called on them. Their feedback was converted into seven powerful selling strategies and six specific attitudes that will change the way you view selling forever. This video was made several years ago - a few years after the interviews were completed.

1.  Planning.  What you will learn: You will become a perfect example of a well organized sales professional.  Every detail of every sales call will be well planned out in advance.  At any given moment during the day you will be able to look at your schedule, at your list of things to do and be right on track.  Everything you do will be completed step by step.  You will spend whatever time it takes to work out the details of every sales call you are going to make during the week.  Not simply an itinerary, but everything you want to accomplish while with the customer.  The customer will be amazed and impressed with the amount of thought and preparation you put into every sales call.

2. Questions.  What you will learn:   You will become an expert at asking well thought out questions and you will carefully listen to everything your customer says.  You will have rehearsed the questions that will get the results you are aiming for, which is building a relationship and becoming an important part of your customer's business.  You will let your customer do most of the talking and they look forward to your visit because you will be so interested in them and their business.  You will keep careful records of the answers you get and review them each time you make a repeat call.  The customer will feel your sincere interest in them.

3.  Value.  What you will learn:   Every time you visit every customer you will bring them something that will really help their business.  It could be a very special price on an item, a piece of industry news, an idea that will help their business, something that will give them a competitive advantage, or perhaps something personal that you knew they were interested in.  On every visit your customer will say "wow, I really appreciate that!"  You will never make a call on a customer that is boring or routine.  When they see you coming they will be sincerely excited to see you because you break the routine of their business by bringing value every time you call.

4.  Presentations.  What you will learn:    Your sales calls will be so much more than just a visit to get an order.  You will spend time carefully reviewing the customer's business and meticulously match your products to their problems.  You will give them a well thought out list of "reasons why" you are the best person to provide the product and service that results in the solution to their problem.  You will put so much work into preparing your presentation that you will be able to recite it frontwards and backwards.  You will have studied all the features and benefits of your products as well as everything your company can do to make it easy for the customer to make a well educated decision based on the information you will provide.  When it comes to making a presentation there will be no one better sold on your company and your products and services than you are.

5. Objections.  What you will learn:    You will carefully recorded every objection that a customer has presented to you as a reason why they are not interested in buying from you.   Each one of the objections will be researched and you will carefully craft a response for each one.  Not just a canned response, but a real, sincere, well thought out answer based on facts, experience and product knowledge.  You are well aware that 67% of most sales are made after at least 5 objections and you not only anticipate them, but welcome them as a way for the customer to build confidence in you and your company.

6. Closing.  What you will learn:    You are able to ask for the order in a way that the customer feels good about spending their money with you.  You are able to steer the sales process towards a predetermined objective that makes it easy for the customer to go forward and make the commitment.  You have done such a good job of presenting your company, your offer and yourself that the customer feels no pressure when it comes time to go forward.  When you are working with a prospect that may take several visits to bring them all the way through the sales pipeline you have the specific objective clearly defined for each step of the process.  You have done such a flawless job of bringing the sale to the point of the close or next step that the process seems smooth and natural.

7. Follow up.  What you will learn:    Your follow up is done so well that your customer can count on you to take care of every detail that will make the process of the sale an enjoyable experience.  Your follow up starts as soon as you make an initial contact over the phone before the actual visit.  You send confirmation letters and recap memos before the sale, during the sale and after the sale.  Even if you don't get the sale in the time frame you anticipated, you know that it will only be a matter of time, so your follow up continues with weekly or monthly cards or letters.  You stay in touch, keep good records of every contact with the customer, and can put your finger in any piece of information you may need whenever it is necessary.

Add the SIX ATTITUDES that will create a mental state involving positive beliefs and feelings and you have an unbeatable system for creating sales success. And then, with the help and encouragement of your "Junto" sales coach, implement them using the system Ben Franklin created over 200 years ago and you simply cannot fail.

The goal is to improve each of the 13 skills JUST FOUR PERCENT and you will have an overall improvement of FIFTY TWO PERCENT!

"This course opened up many entirely new concepts to me. Every lesson was interesting. Your ability to explore what drives both the customer and the salesperson is spot on. There are thousands of “How To Sell” type books, videos and seminars available but I have never experienced one better than yours."
Crocker Smith (25 year sales veteran)

Here is what I would like to do.   I would like to go to work for you for the next 90 days. I have put together everything I have learned about selling over the past 35 years in a package so powerful and so filled with strategies and techniques that your ability to generate sales and profits will be unstoppable!

Here is what's included in the course:

~  90 web pages each containing a valuable selling technique,
~  13 workbook in pdf files you can download and pring weekly
~  90 audio files you can download to your MP3 player.
~  90 one page PDF files you can print and review DAILY.
~  An email to you personally everyday for the next 90 days.
~  Access to me personally via email anytime during the 90 days.
~  A follow up email every week for the following two years.
~  A bi-weekly ezine that updates one of the 90 lessons.
~  Over 600 contributions from people who have taken the course.
~  An invitation to cycle through the couse as many time as you like.

This is all wrapped up in a daily system that takes from 3 to 5 minutes a day to learn and implement each technique.

Here are three case studies from the thousands of companies and individuals who have completed the program.

Here is what Marty Miller, a sales professional in San Antonio, Texas, who completed the 90 day sales course reported:

"I really enjoyed your program and have put to use all your selling strategies. Here are the results of my 13 week sales and gross profit increase."

Sales Comparison

90 days prior to the seminar     $337,790

90 days following the seminar   $412,474

                    22.1% Increase  + $74,684

Profit Comparison

90 days prior to the seminar      $37,953

90 days following the seminar    $80,103

                    111% Increase   + $42,150

$5,000,000 to $150,000,000 in annual Sales

In 1997 a distribution company with 8 sales people was considering closing their doors.  They called and invited me to present the sales seminar for their sales team.  After presenting the seminar along with the follow up course, the company did a complete turn around.  Since that time they have purchased 5 more companies and are a major distributor with over 45 sales people.  They credit all their success to implementing the techniques in the course.

$10,000,000 to $100,000,000 in a few short years

A friend of mine left his company (where I had presented the training) and went to work in a completely different industry.  Knowing the benefits of the seminar he called to see if I would present the program and use the online course to train their new new sales people as they were hired. They are a staffing and payroll company that started their business with 14 offices and 10 million dollars in sales.  Implementing the techniques in this training they now have nearly 50 offices and their sales will soon exceed 100 million dollars in annual revenue.  They continue to have every new person go through the course. The CEO of the company, Ken Cone, said it was the best sales seminar he had seen in his 35 years in sales.

There are thousands of testimonials on file just like this one from John Boylan, VP Sales, Berks Packing, Reading, PA:

“Within hours after starting your program one of my regional managers reported a savings of over $5,000 on a contract he was working on.  Another reported an increase in gross profit of $1,800, ALSO WITHIN HOURS AFTER LEARNING ONE OF THE NEGOTIATING TECHNIQUES!”

One payment of $90



100% money back guarantee if you are not
completely satisfied with the program.

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One payment of $90

All 270 links below will be activated when you enroll in the course... PLUS

~  90 web pages each containing a valuable selling technique.
~  13 workbooks in pdf files you can download and print.
~  90 audio files you can download to your MP3 player.
~  90 one page PDF files you can print and review DAILY.
~  An email to you personally everyday for the next 90 days.
~  Access to me personally anytime during the 90 days.
~  A follow up email every week for the following two years.
~  An ezine every two weeks that updates one of the 90 lessons.
~  Over 500 contributions from people who have taken the course.

Module 1 - Planning

1 Why do so many sales people fail? MP3 PDF
2 What is the most important sale you have to make? MP3 PDF
3 Why do most motivation programs fail? MP3 PDF
4 How long does it take to become a sales professional? MP3 PDF
5 What is the best approach to problems? MP3 PDF

6 How can you guarantee your success in sales?

MP3 PDF

7 How do you build credibility with your customers?

MP3 PDF
Module 2 - Questions
8 How can you separate yourself from your competition? MP3 PDF
9 What is the best way to build a personal relationship? MP3 PDF
10 Why do you lose business? MP3 PDF
11 What is the key to selling anybody? MP3 PDF
12 How do you handle rejection? MP3 PDF
13 What is the key to persistence? MP3 PDF
14 How do you approach a new account? MP3 PDF
Module 3 - Value
15 What is a simple method for setting goals? MP3 PDF
16 What are your points of difference? MP3 PDF
17 Do you have a sense of urgency? MP3 PDF
18 How do you make people care about you? MP3 PDF
19 Do you feel insecure and worried about sales? MP3 PDF
20 What do your expectations have to do with selling? MP3 PDF
21 Why should you spend time reviewing your success? MP3 PDF
Module 4 - Presentations
22 Are you reluctant to lower your price? MP3 PDF
23 Are you legitimate or do you exaggerate? MP3 PDF
24 How do you react to price shock? MP3 PDF
25 How do you use the higher authority strategy? MP3 PDF
26 What is the good guy – bad guy strategy? MP3 PDF
27 Is that the best you can do? MP3 PDF
28 How did Abraham Lincoln win every case? MP3 PDF
Module 5 - Objections 
29 Why should you always ask why? MP3 PDF
30 Why you should never make the first offer? MP3 PDF
31 Why should you not imply too much flexibility? MP3 PDF
32 When is the best time to make add on sales? MP3 PDF
33 Should you ask for something in return? MP3 PDF
34 How do you respond to a bait and switch? MP3 PDF
35 Why should you never split the difference? MP3 PDF
Module 6 - Closing
36 What do people base their decisions on? MP3 PDF
37 How can you have control over the interview? MP3 PDF
38 Why should you be impressed with customers? MP3 PDF
39 Why should you ask for advice? MP3 PDF
40 How can you justify rather than discount? MP3 PDF
41 How do you get customers to change? MP3 PDF
42 How can you use a choice set up? MP3 PDF
Module 7 - Follow up
43 What percent of sales people fail due to planning? MP3 PDF
44 What is the one skill that will make you a consultant? MP3 PDF
45 What percent of sales are lost in the first 60 seconds? MP3 PDF
46 Why are most presentations based on the wrong thing? MP3 PDF
47 What is the easiest way to overcome objections? MP3 PDF
48 How many closing strategies do you need? MP3 PDF
49 What percent of sales people follow up? MP3 PDF
Module 8 - Attitude
50 How many customers do you need? MP3 PDF
51 What questions do you ask to design your presentation? MP3 PDF
52 How do you set your price? MP3 PDF
53 What does your price tell your customer? MP3 PDF
54 What is the one skill all successful sales people use? MP3 PDF
55 How do you set yourself apart from your competition? MP3 PDF
56 Give me one good reason to buy form you! MP3 PDF
Module 9 - Respect
57 How many calls should you be making? MP3 PDF
58 Why should you keep all customer details? MP3 PDF
59 Why should you display an attitude of confidence? MP3 PDF
60 How can you control the customers attitude? MP3 PDF
61 Why is the first minute so important? MP3 PDF
62 Why is your mental picture of the sale so important? MP3 PDF
63 Why are personal questions so important? MP3 PDF
Module 10 - Service
64 How can you use suggestive selling? MP3 PDF
65 What are some good attention getting tools? MP3 PDF
66 What do politicians and insurance companies talk about? MP3 PDF
67 How can you put customers on a magic carpet? MP3 PDF
68 How can you appeal to their buying senses? MP3 PDF
69 How can you prepare the customer for your presentation? MP3 PDF
70 How can the customer do the closing? MP3 PDF
Module 11 - Urgency
71 How do you handle smoke screen objections? MP3 PDF
72 How can a customer buy insurance against failure? MP3 PDF
73 How important is recognition to your customer? MP3 PDF
74 How can you overcome telephone reluctance? MP3 PDF
75 Why shouldn’t you go on the defensive? MP3 PDF
76 When should you deny or admit an objection? MP3 PDF
77 I don’t care about anything but price! MP3 PDF
Module 12 - Confidence
78 Does the customer expect you to close? MP3 PDF
79 When is the best time to close? MP3 PDF
80 When should you stop talking? MP3 PDF
81 Do you volunteer to cut your price before you are asked? MP3 PDF
82 What is the new customer sales process? MP3 PDF
83 How can you take the risk out of selling? MP3 PDF

84 Why is it important for you to sell with focus?

MP3 PDF
Module 13 - Persistence
85 When should you use a carefully planned pause? MP3 PDF
86 Is planning important after 10 years of experience? MP3 PDF
87 Is there such a thing as a born sales person? MP3 PDF
88 What do buyers want? MP3 PDF
89 Do you believe in superstitions? MP3 PDF
90 The Ben Franklin Program MP3 PDF

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Please contact me if you have any questions what-so-ever
 
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Comments from graduates about the Sales Training
Over 25,000 people have completed the sales course...





"Bob, your course just goes to show that you can teach an old dog new tricks. I learned a lot of useful ideas and techniques from the lessons. Your course can be as helpful to a seasoned sales rep as a rookie. I really appreciate my company providing this training and I appreciate you doing all the work setting up the course and making it available. Thank you."

Larry Edmondson




"I really enjoyed this course! I have learned so much about sales from my DSM, but this course really helped reinforce the principle and ideas I had already touched base on. It is one more item that I can put in my tool bag and use to go out and win the business of the customers in these hard economical times. It was a pleasure getting to meet you and hear you speak in person, it was very enjoyable. Thank you once again and I hope to see you again in the future."

Jason Kirouac




"I have been selling for 15 years and I have learned more during the last 90 days than I have during my entire 15 years in sales."

Greg Nixon




"Bob Thank-You very much for your sales tips, techniques and topics!!!!!!! I feel like I'm getting a dynamite refresher course..and boy am I glad. Your reminding me of the things I take for granted. Not only in business but in my personal life. Thank-You again for the wake-up call I really need and appreciate it from the bottom of my heart. All the Best!!"

Patti Rangel




"This program is definitely helpful in addressing the day to day problems faced in the sales industry. I think there is something in this for every employee of a company that sells a service or product, even if their primary responsibility is not sales."

Lisa Lloyd




"I definitely fell like a much stronger sales person. I have greatly enjoyed this sales program. It is amazing how certain lessons just pop up in my thoughts while I am driving around selling. Well designed and well presented! Thanks."

Heath Blanchard




"With this program there is something that just about anyone can take away and use in their life. You don’t have to be a salesperson to apply some of the principles. It has been nice to read about something new each day. I appreciate the time and effort you take in teaching sales professionals the tricks of the trade."

Suzanne Davis




"I just had my best ever and worst ever weeks back to back with the best being the first week....WOW. I do believe that dealing with the second week which was not good was handled better this time around due to your course I have taken. It helped me to focus on the solutions and the fixes and not the what-if's, could-haves, and should-haves. I was disappointed by the week but was determined to go back out not defeated. This week I am back and beating last years numbers by 18%. It is encouraging to be able to use your course on a day to day basis."

Kathy Dutton


"Bob, I must tell you again that the way this book and program are designed… somehow it increases your ability to retain...it's in small doses...and simple...plus you give stories that further increase the remembering factor. Years ago I studied Ziglar…then more recently the likes of Tracy, Hopkins and Gitomer. However NEVER, NEVER, NEVER like this. Is it on purpose that you've turned the tables around to show us how we can use it to our advantage as buyers? Because that is very effective. We are more naturally buyers than we are sellers. Once we understand the process from that comfortable position...it is EASIER to switch over to our role as salespeople and realize that it's pretty much all the same dynamic, just that we sit in different seats. WAY TO GO BOB!!!!!! Thanks as always..."
Giselle Hudson, Trinidad


"The program was very informative and refreshing in the day to day challenges of sales from all aspects. I found answers that I had been looking for and also brought up issues that at times I have swept under the carpet. There were days that the course content addressed a challenge that I just was confronted with and it helped to get a "fresh" perspective on how I could resolve the situation to make it a win win one for both the customer and I as the sales rep."

Grant Fabre'




"These lessons are priceless. This program went through all the lessons I had to learn on the road. I wish this had been offered before I started this line of work. Many of these lessons have helped me overcome issues I still have with this job and has given me a much better prospective on how to accomplish my goals. I am not perfect but these tools will be a huge aid to me as I continue my career in sales."

Kirk Ellis




"This program gave me a more positive insight into selling. I had had a negative experience from selling and never wanted to try it again. However, now that I am in a specific line of work, I have to open my mind. This program really taught me a lot and how to overcome any fears/concerns I had."

Nicole Hand




"This was an excellent program. It gave me time to reflect on questions, think about how to be a better sales person and confirm things I am doing that have been recommended."

Theresa Pritchett




"Thought provoking. Challenging. I looked forward to each day to see what I would learn and I was never disappointed. I would recommend this to anyone in sales and management."

Dave Labelle




"What a great program. I found myself integrating the things we talked about into every day life—not just selling. I get a daily boost and focus that really has made a difference. Luckily, I can go through the course again as many times as I want on my own. Thank you very much."

Ken Agel




"I just read your lesson, "Handling Rejection - Understand Why". Wow! I started my new business a couple of months ago. I refined my business plan, got leads, did a direct mailing, then I was frozen at the follow up call. I didn't have cold calling, or follow up call experience. Your lesson describes exactly how I feel and it has given me the confidence to act like I now have the right to place that call. Thank you for writing it. I really enjoyed it. And you probably made me lots of money because now I'm going to make my calls."

Mike Ryder




"Dear Bob, I do not want the 90 days sessions to end they have been so helpful in putting our jobs in the right perspective. You have helped me so much and if you have any letter campaigns for marketing use I would love to do a 6 or 7 week campaign for no more than 10 top companies then chart the progress. Thank you Bob from the bottom of my heart."

Cynthia Miller




"I think this was awesome. You are very smart about selling. I know that with your help through this 90 day program I will be a better sales person. I will have confidence in myself and my product. Thank you for all your help."

Debbie McClung




"Bob, Your whole program is something that I will be able to use later on or right now!! I have learned so many different ideas from you and I felt that I can sell my service much better by using some of your ideas!!! I have really enjoyed reading your thoughts and quotes through the whole 90 day process!! I will miss your emails and morning reading!!"

Kristi Janoulis




"I have really enjoyed the program. I found it to me informative and motivational. I was already using and/or familiar with some of your techniques, however, the training reinforced what I was doing. I believe that the information contained is beneficial to all sales people, whether seasoned or rookies."

Pat Martin




I have enjoyed the program the past 13 weeks. I will keep all the e-mails and keep reviewing the as often as I can. I think there is a lot of good tools in here to help make me a better salesman. Thank you for coming to our company and helping us. You are right that it takes hard work to make it happen. Its funny though when you work harder and things start to happen you feel a lot better about what you are doing and you have fun doing it.

Rich Berven




"I continue to hear good things about the time you spent with us. Also, our sales have continued to grow at a more than satisfactory and ever excelerating rate. Since I am at a loss to explain our current success, maybe we should contribute at least some of it to your training."

Ray Absher




"Thank you so very much. I have enjoyed and learned a great deal the last 90 days. I will continue to read and re-read and incorporate daily."

Frank Forino

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One payment of $90

Copyright Bob Oros, Franklin Training, LLC